We're here to help. Please use the channels below for all enquiries, complaints, or support requests.
Email: support@auvicluckydraw.com
Phone: 1300 536 646
Hours: 24 hours, 7 days a week
If your concern cannot be resolved through customer support, please email complaints@auvicluckydraw.com. All complaints are acknowledged within 2 business days and resolved within 14 business days as required by Australian regulations.
If you remain dissatisfied, you may escalate to the regulator: Victorian Gambling and Casino Control Commission · 1300 182 457 · vgccc.vic.gov.au.
Lottoland Australia Pty Ltd
ABN 14 602 590 429 · ACN 602 590 429
8/96 Albion Street, Surry Hills NSW 2010
Australia
PO Box 1234, Surry Hills NSW 2010
Australia
Licensed by VGCCC · Licence No. Q21000014
Issued 15 April 2022 · Valid through 14 April 2042
For confidential 24/7 support: gamblinghelponline.org.au · 1800 858 858. National self-exclusion: betstop.gov.au.